How we help and support our customers to continually adapt to changing industry demands

Terracon, a ChargePoint Technology company, has a team of experts working behind the scenes to support our customers in addressing their liquid transfer and storage challenges. To optimise containment and sterile integrity.

Terracon’s sales, customer service and applications engineering teams do everything they can to ensure that the storage and handling of vessels we deliver meet our customers’ unique needs.

At every stage and decision we make, we always consider our customers. That means asking the right questions: “Why are we doing this?” “How will this benefit our customers?” “Is this the right material for our customers’ needs?”

Our on-site visits ensure that we can be on hand to help customers install and implement new equipment or troubleshoot to address issues to maintain line productivity.

Our teams have a collective and in depth understanding of the specific sectors in which our customers operate, including medical, industrial and life-sciences.

Having close contact with the experts within our customers’ businesses gives us a deep insight into the latest trends and developments shaping their operations and markets.

This is vital to help us create more effective storage and transfer systems to help customers stay ahead in a fast-changing market.

Constantly Evolving and Adapting to our Customers’ Needs

In recent years, there has been a shift in the pharmaceutical industry towards personalised advanced therapy medicinal products (ATMPs) due to their potential as treatments for rare disease indications. As we move into 2024, we’ll see further growth in ATMPs in the development pipeline.

This presents challenges for our customers. Many companies leading the way in ATMPs are start-ups and smaller companies that may need more space to install traditional large lines.

They are looking for flexible equipment and solutions capable of fitting easily into confined spaces without reduced quality or output.

ATMPs also, by their nature, have smaller batches.

Equipment flexibility is vital to support these smaller batch sizes, allowing easy product changeovers without compromising containment or sterile integrity.

Companies like Terracon and ChargePoint Technology constantly adapt to support pharmaceutical companies in keeping ahead of these changes.

With this in mind, Terracon and ChargePoint Technology will continue supporting companies by ensuring the availability of smaller storage and transfer solutions from companies working on ATMP projects.

Collapsible vessels can help companies with space restrictions, as they are easy to store when not in use.

Single-use technologies – whether valves, ChargeBags or mixing vessels – are another way Terracon and ChargePoint Technology can support customers.

As these are designed to be disposed of after use, they can reduce cleaning and changeover requirements, minimising downtime without compromising containment and sterile integrity.

These are just some of the ways Terracon and ChargePoint Technology can and will support companies in adapting to a fast-changing market.

Whatever our customers need, we’re always here to listen and help.

Contact one of our experts today to learn how Terracon can meet your storage and transfer needs.